Pre-sale Service After-sale Service FAQ
Pre-sale service

1.Our Service Concept: What we provide is not only the best products, but also the best solutions.

2.24H Online Service:
Tel: +86 130 8398 8828
Mobile: +86 130 8398 8828

3.Pre-consultation: Professional sales and technical teams to answer your questions through a variety of ways.

4.Specialized Solutions: EP not only provides all kinds of standard gearboxes, but also customized gearboxes according to the needs of customers. Our sales and technical teams will comprehensively refer to the factors of customer needs, industrial applications and working conditions, cost performance, to select the most suitable models and provide the best solutions for our customers.

After-sale service

1.Documents: product specifications, technical manuals, inspection reports, etc.

2.Quality Assurance: Our products have been certified by CE and SGS certification. We can provide the certifications if required.

3.Technical Support:
Tel: +86 130 8398 8828
Mobile: +86 130 8398 8828

Q: How do I get start with EP for inquiry?

A: There are four options for you:
(1) Pls send an e-mail to (company e-mail) and a representative will contact you ASAP.
(2) Pls directly contact EP Drive via telephone +86 130 8398 8828 or fax +86-571-88220651.
(3) Pls contact us via:
WhatsApp: +86 130 8398 8828
The representative will contact you asap at working hours of business days (Beijing time).
(4) Please pay attention to our website:

Q: Whether we could be EP's agent or distributor in our country?

A: Sure, the agent and distributor business is our most interesting. We have many agents and distributors in many countries, you should check if your country have ever our agent or not before. If your country have ever exclusive agent, I'm afraid you must contact with this exclusive agent for business. We must protect our agents! If we don't have exclusive agent in your country, and you are strong enough to be the agent, we could discuss to develop your country market together!

Q: How can I get the details of products?

A: For products catalog, you could check the details at products center on our website.

Q: What is the normal production time of orders?

A: Normally for small order of less than 10 sets, it will take 7-15 days, and some and we have some parts in stock, it's according to different type products. The production time of the order more than 10sets is depending on the ordered quantity. If you are sourcing a product, our representatives will give you specific information regarding the lead time. If you need a rush order, contact our representatives to discuss your specific needs.

Q: What's the payment term?

A: T/T in advance before delivery.

Q: What's the Minimum Order Quantity (MOQ)?

A: No MOQ requirement, you could order 1 or 2 sets samples for test at beginning.

Q: How can I get CNF or CIF price?

A: Normally our quotation is based on FOB China Port price. Please inform your destination seaport and estimated quantity, our representative will accordingly quote for you the CNF or CIF price. If you feel our freight is higher than your expectation, you can recommend your shipping company to us. Our principle is to look for a good reputation shipping company, which offers competitive freight, and can deliver your cargo safely and promptly.

Q: Whether EP can offer me extra business service or not?

A: Yes, if you want to purchase other products from China or need special services, please feel free to leave us a message or send us email informing us which products you need. The more details you give us, the better service we can offer. Try to tell us the specification, reference, function, quantity and also send us the relevant pictures. Besides, when you come to China for purchasing, you can enjoy our one station and comprehensive service.